More passengers head for the airport this summer despite concerns over delays and congestion
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With the northern hemisphere summer rush round the nook, journey concerns round delayed flights, surging airfares and congestion in the airport should not placing travellers off air journey. Preliminary findings from 2023 SITA Passenger IT Insights examine, revealed anxiousness round flight cancellations was cited by 32% of passengers when reserving their subsequent flight. Nearly 2 out of 10 passengers surveyed cited concerns round congestion in the airport and pointed to excessive airfares. This was fuelled by previous expertise, the place 56% of respondents stated they’d skilled delays or cancellations and 48% lengthy airport queues.
Yet travellers intend to fly greater than ever. On common, passengers count on to take 4.7 flights this yr in comparison with 4.2 flights in 2019. This was pushed primarily by frequent flyers. Those planning greater than 10 flights in 2023 have elevated from 6% of passengers in 2019 to 10% this yr.
David Lavorel, SITA CEO, stated: “It is encouraging for our industry that passengers want to travel and want to travel better in light of some of the challenges airports and airlines have experienced with congestion in the past year. We cannot dismiss the fact that the overall experience of air travel is an essential element in passengers’ decision-making. With passengers indicating a clear intention to travel more this year, the industry is well advised to address their concerns, for example, with increased automation.”
Lavorel highlighted that earlier analysis from SITA indicated that airport and airline CIOs have been taking this severely by pushing digital transformation. The trade’s IT spend is projected to proceed its regular year-on-year development pattern since 2020 to assist digitalization and automation. Last yr, airline and airport IT spending rose to an estimated US$37 billion and US$6.8 billion, respectively.
SITA surveyed greater than 6,000 passengers throughout 27 international locations in April of this yr as a part of the 2023 SITA Passenger IT Insights. The full report will probably be launched on 5 September 2023.
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